Jiahui
MemberShinkansen and general train/metro questions
Hello,
Yes at most stations in cities the staff are at the entrance (in some rare occasions you can reach them via an intercom).
You WILL need a staff to help you with the ramp to get on the Shinkansen. There are definitely staff at all Shinkansen entrances. They usually take you to the platform 10min before the train, so you want to likely…
Shinkansen and general train/metro questions
I think most can to a degree, but you may want to prepare a translator app on your phone. Most let you download the language pairs onto your phone so you don’t need to worry about data when out and about
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