Hello,

Here is the general proceedure: https://www.accessible-japan.com/wheelchair-accessible-trains-and-subways-in-japan/

For JR, you need to wait at the ticket gate after telling the staff where you want to go until someone comes to guide you.  So, buy ticket (if not JR Pass) → give it to staff at slightly wider ticket gate (or show JR… Read more

I totally understand, rules are held to a very high degree here!

I’ll try to bring it up with my contacts in the government that the travel agents should be made aware about green tickets.

You could also try Hakone Yumoto Onsen Tenseien.

They have a “universal twin” room (2nd from the bottom): https://www.tenseien.co.jp/stay/guestroom.html

But not as nice as Pax Yoshino

It looks like you can head back to Odawara Station from Hakone-yumoto station, then take the shinkansen from there to Kyoto:

https://goo.gl/maps/BZM3xMXCSPG2

Hello

(Thanks @bookman for your answer!)

Yes, Pax Hoshino is great, but often is fully booked – so act fast!

As for getting there, take the “Romance Car” on the Odakyu Line to go right to Hakone, but as @bookman says, there are other transfers once you get there if you are doing the standard route.  All are accessible, but there are a… Read more