Sure! We’ll be happy to assist you.

We will contact you via direct message. Thank you.

Hi Noland @nka -san,

Yes, we can support you in finding accommodation if necessary (we are a travel agency specializing in wheelchair travel). We also have dedicated staff in Osaka.

If you would like us to support you, kindly send us a direct message.

Hi @msp -san,

Thank you for your question!

Yes, if you purchase wheelchair seats via the SmartEx app, you basically just need to go to the station on the day.

However, you will need to have your QR-ticket or registered IC card or paper ticket ready (please check the app instructions for details), and ideally you should get to the ticket gate…

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Hi @mirkoe -san,

How urgent and hurried are you?

We know of 7 hotels in Tokyo that have the electric beds you mention. They are all mid-range to high-end hotels. (For example, the Imperial Hotel, Tokyo Dome Hotel, Keio Plaza Hotel, etc.)

They also have accessible rooms, but you need to check if the specification suits your needs.

If you…

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Hi @sophieelwes -san!

Here is the official JR application.

You can book and purchase Shinkansen tickets for the section from Tokyo – Kyoto – Osaka – Kagoshima.

https://smart-ex.jp/en/reservation/reserve_smart/wheelchair/

Some other private railway companies have online booking sites as well.