Hello,

Yes at most stations in cities the staff are at the entrance (in some rare occasions you can reach them via an intercom).

You WILL need a staff to help you with the ramp to get on the Shinkansen. There are definitely staff at all Shinkansen entrances. They usually take you to the platform 10min before the train, so you want to likely…

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I think most can to a degree, but you may want to prepare a translator app on your phone. Most let you download the language pairs onto your phone so you don’t need to worry about data when out and about

We came back from Japan 2 weeks ago with a power wheelchair and we experienced a lot trains and Shinkansen, here are some simple tips :

– if you plan several journeys with Shinkansen, prepare a document with all the departures and arrival locations and times, and just go to a Shinkansen office (we went in Tokyo Station) and give the…

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When you use the Shinkansen, you don’t need to look for station staff on the platform, and no one is waiting for you. Because you can board the train without the staff. Regarding

2), unfortunately, the Shinkansen has not yet opened from Kanazawa to Kyoto. Currently, it is open only to Tsuruga, which is quite far away. The only way to get…

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