You aren’t doing anything wrong. Wheelchair seats are not always available for online booking. Try wheelchair-travel.jp, they can book wheelchair seats that are not available online.

Wheelchair travel can certainly help. I would add two points to the discussion. Firstly hotel to hotel luggage transfer is an available service. Yamato Transport (and possibly others) offer this. Depending on the timing of your itinerary you might want to consider having two sets of luggage so that one set is in the next location before you…

Read more

I agree with Mark that an individual guide would be the best solution simply because in a group the pace will be dictated by others. I would recommend contacting Mikie at wheelchair-travel.jp. They should have the right people available and obviously are more experienced catering for people who have impaired mobility.

My daughter is in a wheelchair. When I was in Japan last year I looked at disabled access to plan our trip (next week). Tokyo and Osaka have extensive metro systems and are very accessible. Both systems have 3D maps of station interiors. With a bit of research with Google maps you can plan trips. Similarly JR have good wheelchair access. I…

Read more

Josh is right about the highway buses but do bear in mind that there will be handrails to help with the boarding and you will have plenty of time to get on board. My (limited) experience with the buses is to contact the bus operator well in advance and raise the issue with them. The website I use for booking bus journeys only allows…

Read more