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You aren’t doing anything wrong. Wheelchair seats are not always available for online booking. Try wheelchair-travel.jp, they can book wheelchair seats that are not available online.

Thank Wheelchair travel Japan,

indeed I had already check this website. However, I don’t see the option for wheelchair seat (like smartEx). I just can choose reserved seat but no specific for wheelchair. I went until the end of the process and I can purchase tickets but not able to choose wheelchair seat.

What I am doing wrong?

thanks

@msp Hi Marc-san,

You can reserve a seat on the Narita Express from this site:

https://www.eki-net.com/en/jreast-train-reservation/Top/Index

And, there are also discount passes.

https://www.jreast.co.jp/multi/en/pass/nex.html

We wish you a great trip!