Hi pumpkin90,

Thank you have passed on the birthday wishes 🙂

So we went to guest services outside the main entrance before going through the ticket barrier and they weren’t much help. Through iPad translation I think the lady indicated that an overseas handicap/disability card or book with name and photo ID would suffice which we didn’t… Read more

Thank you again. We appreciate we can go in to the park however Danielle would have issues with being stuck in the queue for a long length of time despite sitting in a wheel chair.

Thank you for the contact details. As we are staying at a universal partners hotel we are also hoping we can access the park early to get through quickly to some… Read more

Hello again,

please could you advise how to complain? I have checked the USJ website without much joy.

Also would you be able to speak to them again to see if they would make an exception for Danielle please? We planned and booked our trip to japan and USJ before they changed their rule so I would hope that could make an exception in this… Read more