Too bad.

but thanks for letting us know!

That is so cool, thanks!

Hello,

Here is the general proceedure: https://www.accessible-japan.com/wheelchair-accessible-trains-and-subways-in-japan/

For JR, you need to wait at the ticket gate after telling the staff where you want to go until someone comes to guide you.  So, buy ticket (if not JR Pass) → give it to staff at slightly wider ticket gate (or show JR… Read more

I totally understand, rules are held to a very high degree here!

I’ll try to bring it up with my contacts in the government that the travel agents should be made aware about green tickets.

You could also try Hakone Yumoto Onsen Tenseien.

They have a “universal twin” room (2nd from the bottom): https://www.tenseien.co.jp/stay/guestroom.html

But not as nice as Pax Yoshino