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Taiwan
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Taiwan International Airport Accessibility Information
Taiwan International Airport Accessibility Information
General Information
Each airport is accompanied by its Airport Code (a simplified three-letter code used to identify an international airport), a Telephone number (you may need to use exit codes, and the country code for Taiwan if you are calling from outside Taiwan), website, and a breakdown of useful information.
It is generally recommended that you arrive at a Taiwan Airport a minimum of 3-hours prior to an international flight (even if the airport provides a less congested security check for passengers in wheelchairs). Flights typically begin boarding 1-hour prior to the departure time and it is especially important for passengers in wheelchairs to be present early, as they are typically the first to board. If you are a passenger in a wheelchair planning a trip with a layover for an international flight, you should consider planning a minimum of 2-hours between flights (anything less could be problematic if your previous flight was delayed and/or if you have to pass through security to reach your connecting flight).
Service Dogs and Medication:
Those planning to bring service dogs will face many restrictions, please see this page from Taiwan Bureau of Animal and Plant Health Inspection and Quarantine for more information: https://www.baphiq.gov.tw/en/view.php?catid=14261
Be aware that various drugs/medicines which are commonly available in other countries may be restricted in Taiwan. Please see this page for drug/medicine restrictions in Taiwan: https://etaipei.customs.gov.tw/cp.aspx?n=07E6C230459CD820
Taiwan Taoyuan International Airport (Dayuan, Taoyuan, Taiwan)
Airport Code: TPE | Telephone: +886-3-398-5010 | Website: https://www.taoyuan-airport.com/english
- Accessibility:
- Accessible Toilets
- Multiple Elevators
- Moving Walkways
- Optional guided assistance to/from your flight
- Wheelchairs available (for use in the airport)
- Parking Lot Spaces for people with disabilities (with discounted parking fees available)
(NOTE: to request these services you can contact your airline, call ahead, or see the nearest information counter or concierge).
- Perks: Dozens of shops, dozens of dining options, various services throughout the airport, close to Taipei, and a variety of transportation options to/from the airport.
- Challenges: [Minimal] This airport can take some time to navigate due to its layout. Language barriers are very minimal, with multi-language written information and multilingual staff members (the official website supports Japanese, English, & Chinese).
- Access to/from Airport: Approximately 37-minute by car ride or 60-minute by train from Taipei with easy access to Trains, Taxi, Local Shuttles, Car rental, and Buses (Note: Wheelchair accessible van-style Taxi/Car rental with lift may be limited and may not be available without request, Wheelchair accessible Buses may not be available).
- Maps: https://www.taoyuan-airport.com/english/facilities_map In this link, provided by Taiwan Taoyuan International Airport Official Website, you’ll find maps of the Facilities (in English; that contains the majority of the Accessibility options listed in the section above; the print is small so you may wish to save it to a tablet/device with a zoom-in functionality if you cannot print them large enough). Even with a map in hand, new places can get you turned around, so if this happens, ask the staff for help to get you on your way.
- Assistance Information: https://www.taoyuan-airport.com/english/services-facilities In this link, provided by Taiwan Taoyuan International Airport Official Website, you’ll find many links to helpful information for “Special Needs.” This includes information for those living with disabilities that involve walking, vision, hearing, as well as those who are pregnant or elderly.
Kaohsiung International Airport (aka Siaogang Airport, located in: Siaogang District, Kaohsiung, Taiwan)
Airport Code: KHH | Telephone: +886-7-805-7631 | Website: https://www.kia.gov.tw/English/
- Accessibility:
- Accessible Toilets (including multipurpose unisex restrooms)
- Multiple Elevators
- Optional guided assistance to/from your flight
- Wheelchairs available (for use in the airport)
- Parking Lot Spaces for people with disabilities
(NOTE: to request these services you can contact your airline, call ahead, or see the nearest information counter or concierge).
- Perks: Easy to navigate, a few shops, a few dining options, various services throughout the airport, very close to Kaohsiung City, and a variety of transportation options to/from the airport.
- Challenges: [Minimal to none] Language barriers are very minimal, with multi-language written information and multilingual staff members (the official website supports Japanese, English, & Chinese).
- Access to/from Airport: Approximately 16-minute by car ride or 19-minute by train from Kaohsiung City with easy access to Trains, Taxi, Local Shuttles, Car rental, and Buses (Note: Wheelchair accessible van-style Taxi/Car rental with lift may be limited and may not be available without request, Wheelchair accessible Buses may not be available).
- Maps: https://www.kia.gov.tw/english/TransportationEng/InternationalFlightEng In this link, provided by Kaohsiung International Airport Official Website, you’ll find maps of the Facilities (that contains the majority of the Accessibility options listed in the section above, the print is small so you may wish to save it to a tablet/device with a zoom-in functionality if you cannot print them large enough). Even with a map in hand, new places can get you turned around, so if this happens, ask the staff for help to get you on your way.
- Assistance Information: https://www.kia.gov.tw/english/ServiceEng/AirportServicesEng/Service01.htm In this link, provided by Kaohsiung International Airport Official Website, you’ll find many links to helpful information for “Service for the Disabled.” The official available information is limited.
Taipei Songshan Airport (Songshan District, Taipei, Taiwan)
Airport Code: TSA | Telephone: +886-2-8770-3460 | Website: http://www.tsa.gov.tw/
- Accessibility:
- Accessible Toilets (including multipurpose unisex restrooms)
- Multiple Elevators
- Optional guided assistance to/from your flight
- Wheelchairs available (for use in the airport)
- Parking Lot Spaces for people with disabilities (with discounted parking fees available)
(NOTE: to request these services you can contact your airline, call ahead, or see the nearest information counter or concierge).
- Perks: Easy to navigate, more than a dozen shops, a dozen dining options, various services throughout the airport, very close to downtown Taipei, and a variety of transportation options to/from the airport.
- Challenges: [Minimal to none] Language barriers are very minimal, with multi-language written information and multilingual staff members (the official website supports Japanese, English, Korean, & Chinese).
- Access to/from Airport: Approximately 15-minute by car ride from downtown Taipei with easy access to Trains, Taxi, Local Shuttles, Car rental, and Buses (Note: Wheelchair accessible van-style Taxi/Car rental with lift may be limited and may not be available without request, Wheelchair accessible Buses may not be available).
- Maps: https://www.tsa.gov.tw/tsa/en/page.aspx?id=1164 In this link, provided by Taipei Songshan Airport Official Website, you’ll find maps of the Facilities (that contains the majority of the Accessibility options listed in the section above, the print is small so you may wish to save it to a tablet/device with a zoom-in functionality if you cannot print them large enough). Even with a map in hand, new places can get you turned around, so if this happens, ask the staff for help to get you on your way.
- Assistance Information: https://www.tsa.gov.tw/tsa/en/psg_handicaped_services.aspx In this link, provided by Taipei Songshan Airport Official Website, you’ll find many links to helpful information for “Obstacle-Free Service.” This includes information for those living with disabilities that involve walking, vision, hearing, and the mind.
References
“Airport Facilities Map.” Taiwan Taoyuan International Airport Official Website, https://www.taoyuan-airport.com/english/facilities_map.
“Airport Map.” Taipei Songshan Airport Official Website, https://www.tsa.gov.tw/tsa/en/page.aspx?id=1164.
“Inbound Traveler Declaration.” Taipei Customs, https://etaipei.customs.gov.tw/cp.aspx?n=07E6C230459CD820.
“Obstacle-Free Service.” Taipei Songshan Airport Official Website, https://www.tsa.gov.tw/tsa/en/psg_handicaped_services.aspx.
“Quarantine for Dogs/Cats.” Taiwan Bureau of Animal and Plant Health Inspection and Quarantine, https://www.baphiq.gov.tw/en/view.php?catid=14261.
“Special Needs.” Taiwan Taoyuan International Airport Official Website, https://www.taoyuan-airport.com/english/services-facilities.
“Terminal Maps.” Kaohsiung International Airport Official Website, https://www.kia.gov.tw/english/TransportationEng/InternationalFlightEng.
“Service for the Disabled.” Kaohsiung International Airport Official Website, https://www.kia.gov.tw/english/ServiceEng/AirportServicesEng/Service01.htm.
DISCLAIMER: Always review your airports rules and restricted items prior to packing you stowed/carry-on luggage. Information is based on Internet and/or personal inquiries, outdated info/inaccuracies may occur (please post any updated information, preferably with reference). TabiFolk Accessible Travel Forum, Accessible Japan, and the author of this post are not paid by, or affiliated with, any of the airports and/or websites mentioned in this article.
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