Reply To: JR Pass – Shinkansen wheelchair reserved seat
I have a feeling even if you go early it won’t matter if the accessible booking office isn’t open as they don’t make the decision at the Midori no Madoguchi, but the staff calls the other office. So if it isn’t open…
So you are not using JR Pass but just buying the tickets? If you are using the Tokaido Line (ie Tokyo-Kyoto-Osaka) then you can buy accessible tickets online.
https://smart-ex.jp/en/lp/app/
Just note, you cannot book a disabled ticket and companion ticket at the same time but need to book one, then go through it again to book the other.
