So I have completed our reservations for the Shinkansen using the JR Smart Ex website. I registered with the app using my credit card and this was straightforward.

Booking our reservations was not straightforward but not difficult once I understood the seating diagram.

But understanding that took a very long time for my brain to wrap…

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Hi. We are travelling to Japan in November as a family of 5. My 11 year old son is in a manual wheelchair and so I am looking at booking wheelchair accessible seat plus a companion seat in advance. I’m using the smartEX app. I am finding that I can’t progress with the booking for Tokyo to Odawara leg as a message comes up that “the currently…

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Hello, my experience is that in castles, national museums, shrines, … it was enough to show ID of multiple sclerosis or just parking card for disabled persons to get free tickets for 2.

Good morning.

The answer to your question is… In most places, you probably won’t be able to get a discount unless you have a “certificate issued under the Japanese system”. However, this is not always the case, so please ask verbally at the reception desk of the historical heritage you are visiting. Maybe you will be able to get a discount…

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