Flying with a Disability
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Wheelchair assistance when connecting between different airlines
Wheelchair assistance when connecting between different airlines
In the US if you have a connecting flight that uses two different airlines and are a wheelchair user, the airline you use first is responsible to get you to the second flight – even if it is a different company.
This is based on a US law (The Air Carrier Access Act), so it should be fine in the US. Are there similar requirements in other countries? Have you had any experience with changing airline mid-journey?
- 9 Replies
Hello,
Well, I am not sure how much that works in the US. When I recently traveled through Philadelphia, I cannot really say that someone took me from one flight to the next. And it was two flights operated by the same airline 😅 .
So, they helped you off the flight and then you had to find your way to the next flight by yourself?
😅 They hardly helped me get out of the plane!
Well, actually, I did protest that they did not bring my wheelchair etc., and then their supervisors came and in the end they took me until the customs, but still I had to find the next flight by myself. And they only took me that far because they did really bad job before, when they took me out of the plane.
Is that typical, or was this an exception?
What do you mean?😅
That they did not bring your wheelchair right away and you had to wait. I hear about it happening often in the UK, but never had an issue in Japan…
That is quite random, at least in the countries I have visited. Sometimes they bring it, sometimes they don’t. Typically they have to though.
I see. Well, good to know that it might be best to avoid connections without much time between flights!
Maria I totally agree.It is very random and your luck literally comes into play.My dad has to go through this process every time he flies.Just that he keeps his fingers crossed for a smooth transition.
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