This article was found in an Australia travel industry newsletter, “Travel Daily”, 17 May 2024. CWT (formerly Carlson Wagonlit Travel) are rolling out a special assistance service for business travellers. If this business can do it for the business travel sector, we hope other large travel organisations can get their act into gear and be able to do it for all other travellers.
The article reads:
Global business travel and meetings solutions provider, CWT, has introduced a special assistance service to ensure an accessible and equal experience for travellers with disabilities.The new offering includes airport and airline services including TSA Cares, service animal reservations, multi-sensory rooms, and fast-track immigration.
Customers can also take advantage of train and station special service requests, including wheelchair assistance, as well as suitable hotel accommodations such as rooms with reduced mobility facilities.
Travellers using Special Assistance can access a dedicated team of ‘travel counsellors’, who have undergone training to enhance skills such as empathy and awareness, avoiding ableist language, and building trust to reduce the anxiety experienced by many travellers.
“At CWT, we believe that all business travellers should have a seamless and comfortable experience, regardless of their individual needs,” said Stephanie Lewis, Director of Service Design.
“With this new service, we are highly equipped to provide access to specialised support to travellers with visible and non-visible disabilities, empowering them to travel for work with confidence.”
The Special Assistance service is currently available in more than 20 countries and will be rolled out globally by year-end.
tabifolk and Josh Grisdale1 Comment
Hopefully it is just a test-run for all customers!
